Q1.What is your cancellation Policy?
You can cancel your order from our Website. However, please note the cancellation window is open until your order is processed. We won't be able to take the cancellation request post that.
Q2.I placed the order by mistake, how can I cancel it?
To cancel your order, kindly Follow the below steps:-
Firstly, Visit the Website > Navigate to the Account/Profile section>Log in using your registered email address. Once logged in, you will be able to view your active order and find an option to cancel against your order ID if the order has not been processed yet.
Q3.What payment methods are accepted ?
To provide you with a convenient shopping experience, we accept cash on delivery (COD), bank transfer.
Q4.What should I do if the payment is deducted but I haven't received the order confirmation?
After making the payment, please allow up to 10-15 minutes to receive an order confirmation email or text message. If you haven't received any confirmation within 24 hours, please contact us via call, email,and we will assist you further. If the payment has been received by us, we will manually create your order and ship it.
Q5.When and how can I claim a Warranty?
Once the return period is over, you can claim the warranty for up to 6 months from the date of delivery.
Q6.What is Website Warranty Policy?
We stand behind the quality of our jewellery products and offer a 6-month warranty from the date of delivery. Please note that the warranty can be claimed once the return period for the order has ended.
Please note that the warranty feature can only be availed on jewellery products.
Q7.Is the Warranty applicable across all Products?
The 6-month warranty is applicable to our entire jewellery range. The warranty is not applicable Coins.
Q8.What is Personalised Jewellery?
Personalised jewellery refers to jewellery pieces that are customized or personalised according to individual preferences. It involves adding personal touches such as names, initials, or unique engravings to make the jewellery piece unique and meaningful to the wearer. Examples of personalised jewellery include engraved pendants, name necklaces and custom bracelets.
Q9.How much time will it take to deliver my personalised jewellery order?
We want your personalised jewellery to be perfect, so please allow approximately 14 days for us to prepare, quality-check, and get your jewellery ready for dispatch. The delivery itself typically takes an additional 4-6 days on average. In total, you can expect your personalised jewellery order to be delivered within approximately 21 days. We appreciate your patience and assure you that we're working diligently to create a special piece just for you.
Q10.why do Personalised Jewellery orders take more time for delivery?
All personalised jewellery orders are custom-made, which means that these are not ready with us and we make them from scratch once we receive your order. In addition, each order goes through a 3-step QC process to ensure that only the best quality products reach you. Therefore, it takes us about 14 days just to get the product ready. In addition, there is some more time (5-7 days) that our delivery partners need to deliver the order to you.
Q11.Can I cancel my personalised jewellery order?
We want your personalised jewellery to be perfect, which is why once the production process begins, we are unable to cancel the order. As each piece is custom-made based on your specific requirements, reversing the process becomes challenging. We kindly advise you to place your order carefully, double-checking the finish, spelling, and character case to ensure complete satisfaction. Your happiness with your personalised jewellery is our top priority, and we appreciate your understanding in this matter.
Q12.Can I return my personalised jewellery order?
Since the personalised jewellery is crafted especially for you, we won't be able to offer returns on the same. However, in case you have received a damaged product, you can reach out to us. We also offer a 6-month warranty on the same in case of any fading issues.
Please note that we can only accept such requests within 48 hours of the order being marked as delivered
Q13.Is your jewellery made of pure silver?
Our silver jewellery is made of 925 silver which is the purest form of jewellery grade silver used to make jewellery worldwide. Every piece of jewellery comes with a 925 stamp and an authenticity certificate, so you can be assured that you're buying a high-quality product.
Q14.Will my jewellery look the same as shown in the images?
We take utmost care to ensure the images on our website are representative of how our jewellery looks. However, some designs may look slightly different on account of lighting. In case you feel your jewellery doesn't match its image, please let us know
Q15.Do I need to create an account to order on the website/app?
You are required to log in before purchasing if you're using our website.But you can proceed as a guest and Please note in case of using the account as a guest, order history and tracking information might not be available to you on the website.
Q16.I have forgotten my account password, what should I do?
No worries! If you have forgotten your account password, please go to the login screen and click on forgot password. Once done, please enter the email ID that you had registered your account with and a password reset link will be sent to your email ID. By clicking on this link, you can reset your password.
Q17.Are my personal details secure?
Absolutely! We treat customer privacy as our utmost priority! While we do not store any financial details any personal data that we collect - name, email id, phone number or delivery address is kept secure and used only for the purposes of shipping your orders and providing certain order related updates. We will never share your data with any third party.